Effective date: July 24, 2026 | Last updated: July 24, 2026 | Version 1.0
This Refund Policy explains how refunds work for services provided by Runix AI Inc ("Runix"). It forms part of our Terms of Service. Where an individually negotiated order form or statement of work says something different, that agreement controls.
1. Prepaid balance (credits)
- Unused prepaid balance that you have added but not yet consumed is refundable to your original payment method on request, during your service period.
- Consumed usage is non-refundable. Once API requests or processing have been served, the corresponding usage has been delivered and cannot be refunded, except where required by law or where the charge resulted from a verified error on our side.
- Refunds of prepaid balance are processed within 15 business days of our verifying the request.
2. Subscriptions
- Subscription fees pay for a defined billing period. If you cancel, your plan remains active until the end of the current period and does not auto-renew — see the Cancellation Policy.
- Subscription fees for a period already started are generally non-refundable, except where required by law or agreed in writing. We may, at our discretion, offer a pro-rated refund in specific circumstances.
3. Custom development and projects
Refunds for AI Solutions and custom development work are governed by the applicable statement of work or order form (for example, milestone-based terms). Where no such terms exist, amounts for work already delivered are non-refundable.
4. Service issues and errors
- If you were charged in error, or a payment was duplicated, contact us and we will investigate and correct verified errors, including issuing a refund where appropriate.
- If the Services are unavailable beyond the thresholds of an agreed service-level agreement (SLA), the remedies in that SLA apply.
5. How refunds are paid
Approved refunds are returned to the original payment method where possible. Timing to appear on your statement depends on your payment provider or bank, typically several business days after we process the refund.
6. How to request a refund
Email [email protected] with your account email, the charge or invoice reference, and the reason for the request. We aim to acknowledge within one business day.
Before disputing a charge with your bank, please contact us first — most issues (including accidental or duplicate charges) are resolved faster directly, and a chargeback may suspend your account while it is investigated.
7. Changes
We may update this Policy; the "Last updated" date reflects the current version, and material changes will be posted on this page.