Effective date: August 14, 2026 | Last updated: August 14, 2026 | Version 1.0
Runix sells digital services only. Nothing is physically shipped, so there is no delivery address to enter, no carrier, no shipping fee, and no customs step. This page is our shipping policy: it sets out how a purchase reaches you instead. It forms part of our Terms of Service and works together with the Refund Policy and Cancellation Policy.
1. What is delivered
- Access to the Runix Router API: an OpenAI-compatible endpoint at
api.router.runixcloud.io, reached with an API key you create yourself in the console. - Prepaid credits — the balance your requests draw down against, held on your account.
- Plan entitlements where you buy a plan rather than pay per use — for example a monthly credit allowance per seat.
- Project deliverables for Runix Pipeline engagements — the outputs and the accompanying quality report, in the format named in your order form or statement of work.
2. When it is delivered
| What you bought | Delivered |
|---|---|
| Prepaid credits (top-up) | Within one business day of payment confirmation. The balance is added by a person against the payment record, then it is visible in your console and usable on the next request. If it has not appeared by then, email billing and we will sort it the same day. |
| API key | Immediately, and independently of payment: you create keys yourself after registering, and can create, rotate or revoke them at any time. |
| Plan or seat entitlement | Immediately on payment confirmation, for the billing period you paid for. Renewal entitlements are added at the start of each new period. |
| Invoiced / bank-transfer orders | Within 1 business day of the funds clearing, or on the date named in the order form. Where a redemption code is issued for an offline transfer, credit is applied as soon as you redeem it. |
| Pipeline engagements and custom work | On the schedule agreed in writing before work starts — stages, delivery format and dates are named in the statement of work. |
Products still in development (Runix Code and Runix Comic) are not sold self-serve today; joining a waitlist is free and delivers nothing chargeable. Where an early cohort is invited under individually agreed terms, delivery follows that agreement.
3. How you receive it
- In your console. Balance, entitlements, keys and per-request usage are all visible at console.router.runixcloud.io, which Runix operates itself.
- By email. An itemized receipt is sent for every payment. Enterprise accounts also receive formal invoices on their billing cycle.
- Immediately usable. There is no activation step and no waiting period between payment and use.
4. Where we deliver
Services are delivered electronically and are available worldwide, with two exceptions we apply strictly:
- We do not provide the Services to individuals or entities in countries or regions subject to comprehensive sanctions, or to parties on applicable restricted-party lists.
- We do not provide the Services where doing so would breach export-control law or an upstream provider's own regional terms.
Where a specific upstream model or provider is unavailable in your region, that limitation is stated before you rely on it — see our Acceptable Use Policy.
5. Delivery charges and taxes
There are no delivery, shipping or handling charges, because nothing is shipped. Prices are quoted in USD. Applicable taxes are shown at checkout or on your invoice where required. Full details on how billing works are on the pricing page.
6. If delivery does not happen
- If a payment succeeded but your balance or entitlement did not appear within one hour, email billing@runixcloud.io with the payment reference. We investigate and correct verified errors, including a full refund where the service was never delivered.
- If the Services are unavailable beyond the thresholds of an agreed SLA, the remedies in that SLA apply.
- Undelivered purchases are refundable in full under the Refund Policy. Please contact us before disputing a charge with your bank — it is almost always faster, and a chargeback may suspend the account while it is investigated.
7. Changes
We may update this Policy; the "Last updated" date reflects the current version, and material changes will be posted on this page.
8. Contact
Questions about delivery: support@runixcloud.io. Billing and payment references: billing@runixcloud.io. We aim to reply within one business day.