Effective date: August 14, 2026 | Last updated: September 30, 2026 | Version 1.1
What changed in version 1.1: accounts, API keys and plan entitlements are set up by our team rather than created self-serve, and the delivery times below say so.
Runix sells digital services only. Nothing is physically shipped, so there is no delivery address to enter, no carrier, no shipping fee, and no customs step. This page is our shipping policy: it sets out how a purchase reaches you instead. It forms part of our Terms of Service and works together with the Refund Policy and Cancellation Policy.
1. What is delivered
- Access to the Runix Router API: an OpenAI-compatible endpoint at
router.runixcloud.io, reached with API keys our team issues to your account after a short intake. - Prepaid credits — the balance your requests draw down against, held on your account.
- Plan entitlements where you buy a plan rather than pay per use — for example a monthly credit allowance per seat.
- Project deliverables for Runix Data, Runix Models and Runix FS engagements — the outputs and the accompanying reports, in the format named in your order form or statement of work.
2. When it is delivered
| What you bought | Delivered |
|---|---|
| Prepaid credits (top-up) | Within one business day of payment confirmation. The balance is added by a person against the payment record, then it is visible in your account and usable on the next request. If it has not appeared by then, email billing and we will sort it the same day. |
| API key | Within one business day of the intake, and independently of payment: our team issues the keys when your account is set up, and rotates or revokes them on request. |
| Plan or seat entitlement | Within one business day of payment confirmation, switched on by a person for the billing period you paid for. Renewal entitlements are added at the start of each new period. |
| Invoiced / bank-transfer orders | Within 1 business day of the funds clearing, or on the date named in the order form. Where a redemption code is issued for an offline transfer, credit is applied as soon as you redeem it. |
| Data, Models and FS engagements, and custom work | On the schedule agreed in writing before work starts — stages, delivery format and dates are named in the statement of work. |
Products still in development (Runix Pipeline, Runix Code and Runix Comic) are not sold today; joining a waitlist or a design-partner cohort is free and delivers nothing chargeable. Where an early cohort is invited under individually agreed terms, delivery follows that agreement.
3. How you receive it
- Set up by our team. Your account, keys and entitlements are configured by our engineers and confirmed to you by email. Balance, keys and per-request usage are then visible in the console Runix operates, at the address in that email.
- By email. An itemized receipt is sent for every payment. Enterprise accounts also receive formal invoices on their billing cycle.
- Agreed before it is paid for. Plans and top-ups are agreed with our team first, and card payments are made on a link we send, so what you pay for is already set up to run.
4. Where we deliver
Services are delivered electronically and are available worldwide, with two exceptions we apply strictly:
- We do not provide the Services to individuals or entities in countries or regions subject to comprehensive sanctions, or to parties on applicable restricted-party lists.
- We do not provide the Services where doing so would breach export-control law or an upstream provider's own regional terms.
Where a specific upstream model or provider is unavailable in your region, that limitation is stated before you rely on it — see our Acceptable Use Policy.
5. Delivery charges and taxes
There are no delivery, shipping or handling charges, because nothing is shipped. Prices are quoted in USD. Applicable taxes are shown at checkout or on your invoice where required. Full details on how billing works are on the pricing page.
6. If delivery does not happen
- If a payment succeeded but your balance or entitlement did not appear within one hour, email billing@runixcloud.io with the payment reference. We investigate and correct verified errors, including a full refund where the service was never delivered.
- If the Services are unavailable beyond the thresholds of an agreed SLA, the remedies in that SLA apply.
- Undelivered purchases are refundable in full under the Refund Policy. Please contact us before disputing a charge with your bank — it is almost always faster, and a chargeback may suspend the account while it is investigated.
7. Changes
We may update this Policy; the "Last updated" date reflects the current version, and material changes will be posted on this page.
8. Contact
Questions about delivery: support@runixcloud.io. Billing and payment references: billing@runixcloud.io. We aim to reply within one business day.