Which Runix products can I use today?
Runix Router is available, with accounts opened by our team. Runix FS, Runix Data and Runix Models are in early access, each scoped and set up with our engineers. Runix Pipeline is being built with design partners. Runix Code and Runix Comic are in development with waitlists open: they are not generally available.
How do I get access to the Router?
Access is invite-only: send a line on what you are building and your account is set up within one business day; evaluation credits are issued on request, so you can test against real traffic before you pay. Mention custom routing, higher limits, invoicing or a signed agreement in the same message.
How does billing work?
Usage-based in USD, metered per token or per request depending on the model, with itemised statements. You can draw down a prepaid balance or be invoiced. Router bills every model at its vendor's public list price on the catalogue and quotes everything else per workload, stated in writing before you commit.
Is there a free way to evaluate it?
Yes. Evaluation credits are issued on request, with full router functionality and no card required to start.
What happens to our prompt and response data?
It is processed to serve your request. It is not used to train models and it is not sold. Operational metadata — usage counts, latency, error codes — is kept to run billing, reliability and support.
Do you train models on the data we send?
Only when that is the job you asked for. Prompts and responses through Runix Router, and data sent to us for Runix Data work, are never used to train models. Runix Models trains the model you commission on the data you give it for that engagement, and nothing else; that use is set out in Section 5 of the Terms of Service and in the statement of work.
Do you have SOC 2 or ISO 27001?
No. Runix does not claim SOC 2, ISO 27001 or PCI status, and will not display badges it has not earned. The Security page describes the controls that are actually in place.
Can we sign an MSA and a DPA?
Yes, both on request and reviewed per engagement. Where an order form and the standard Terms disagree, the order form takes precedence.
Is there a service level agreement?
Per account, in the order form. No uptime figure is published, because a number on a page has no contract behind it; the reliability page describes what Router does when a provider fails.
Who am I contracting with?
Runix AI Inc, a company incorporated in Wyoming, United States.
How quickly do you reply?
Within one business day, at [email protected].
Something not covered here?
Ask directly — contact@runixcloud.io. If it is a question a buyer would reasonably have, it belongs on this page, and we will add it.