Effective date: July 24, 2026 | Last updated: July 24, 2026 | Version 1.0
This Cancellation Policy explains how to stop using paid Runix services. It works together with our Terms of Service and Refund Policy.
1. How to cancel
You can cancel a subscription or paid plan at any time by contacting [email protected] from your account email. When self-serve account controls are available, you will also be able to cancel from your billing settings. We aim to confirm within one business day.
2. When cancellation takes effect
- Subscriptions remain active until the end of the current billing period. Cancelling stops the next renewal — you keep access until the period you have already paid for ends.
- Usage-based / prepaid services have nothing to "renew"; you simply stop sending requests. Any unused prepaid balance is handled under the Refund Policy.
3. Auto-renewal
Where a plan renews automatically, cancelling before the renewal date prevents the next charge. We do not restart auto-renewal without your action.
4. Cancellation vs. account closure
- Cancelling a plan ends billing for that plan; your account can remain open.
- Closing your account ends all services and begins data deletion. You can request account closure at any time.
5. Your data after cancellation
You may request an export of your data before closing your account. After account closure, we delete or anonymize your data as described in the Privacy Policy, except where we are required to retain certain records by law.
6. Suspension by us
Separately from your right to cancel, we may suspend or terminate access for non-payment or for violations of our Terms or Acceptable Use Policy, as described in those documents.
7. Questions
Contact [email protected] if you're unsure which option you need — we're happy to help.