Effective date: July 22, 2026 | Last updated: July 22, 2026 | Version 1.0
This Privacy Policy explains how Runix AI Inc ("Runix", "we", "us") handles information in connection with our websites, APIs, and services (the "Services"). By using the Services, you agree to the practices described here. If you do not agree, please do not use the Services.
1. Information we collect
1.1 Information you provide
- Account information — name or company name, email address, and similar contact details when you create an account or request services;
- Business inquiries — contact details and the content of your message when you reach out to us;
- Billing information — order references, transaction amounts, and invoicing details when you purchase paid services. Payments are processed by licensed third-party payment processors; we do not collect or store your full card number or payment credentials.
1.2 Information collected automatically
- Log data — IP address, browser type, access times, pages visited, and device information, used for security and service improvement;
- Usage data — API call counts, token usage, latency, and error codes, used for billing, troubleshooting, and quality improvement;
- Cookies — see Section 5.
1.3 Content you process through the Services
Data you submit to our APIs and pipelines ("Customer Content") is processed solely to provide the requested service. We do not use Customer Content to train models, and we do not sell it or disclose it to unrelated third parties. You are responsible for ensuring that you have the necessary rights to the data you submit.
2. How we use information
- To provide, maintain, and improve the Services, including processing requests and handling billing;
- To verify identity, prevent fraud and abuse, and protect the security of the Services;
- To respond to inquiries and send service notices (such as invoices, incidents, or important changes);
- To perform internal analytics that help us improve reliability and product quality;
- To comply with legal obligations and enforce our agreements.
We will ask for your consent before using your information for any purpose not covered by this Policy.
3. How we share information
We do not sell personal information. We share information only:
- With service providers — such as cloud hosting providers and payment processors, strictly as needed to operate the Services, under contractual confidentiality obligations;
- For legal reasons — when required by law, legal process, or to protect the rights, safety, and property of Runix, our users, or the public;
- In business transfers — if we are involved in a merger, acquisition, or asset sale, in which case the receiving party remains bound by this Policy;
- With your consent — in any other case, only after you explicitly agree.
4. Data retention and security
- We retain personal information only as long as necessary for the purposes described above or as required by law, then delete or anonymize it;
- Data is encrypted in transit. Access to personal information is limited to authorized personnel on a need-to-know basis;
- Sensitive fields are masked in analytics and support tooling;
- If a security incident affects your personal information, we will notify you and the relevant authorities as required by applicable law.
5. Cookies
We use cookies and similar technologies to keep the website functioning, remember preferences, maintain sessions, and understand aggregate usage so we can improve the Services. You can manage or delete cookies in your browser settings; some features may not work without them. We do not use cookies for third-party advertising.
6. Your rights
Depending on where you live (including under the GDPR and CCPA, where applicable), you may have the right to:
| Right | What it means |
|---|---|
| Access & portability | Request a copy of the personal information we hold about you. |
| Correction | Ask us to correct inaccurate or incomplete information. |
| Deletion | Ask us to delete your personal information, subject to legal retention requirements. |
| Withdraw consent | Withdraw previously given consent at any time, without affecting prior processing. |
| Objection & restriction | Object to or ask us to restrict certain processing of your information. |
| Non-discrimination | Exercise these rights without receiving discriminatory treatment. |
To exercise any of these rights, email [email protected]. We may verify your identity before acting on a request, and we respond within the timeframe required by applicable law (generally within 30 days).
7. International data transfers
We are based in the United States and may process information on servers located in the United States or other jurisdictions. Where required, we use appropriate safeguards for cross-border transfers of personal information.
8. Children's privacy
The Services are intended for businesses and adults. We do not knowingly collect personal information from children under 13 (or the equivalent minimum age in your jurisdiction). If you believe a child has provided us personal information, contact us and we will delete it.
9. Changes to this Policy
We may update this Policy from time to time. We will post the updated version on this page and revise the "Last updated" date above. For material changes, we will provide prominent notice. Continued use of the Services after an update constitutes acceptance of the revised Policy.
10. Contact us
Questions, concerns, or requests regarding this Policy or your personal information:
- Email: [email protected] (please include "Privacy" in the subject line)
- Runix — Wyoming, United States